Privacy Policy
Last updated: December 2024
TL;DR: We process your content to provide spam detection services, store minimal data necessary for operations, and never sell your information to third parties.
1. Information We Collect
1.1 Account Information
- Email address and account credentials
- Billing information and payment details
- Account preferences and settings
1.2 API Usage Data
- Content submitted for analysis (text messages, emails, etc.)
- API request logs and metadata
- Usage statistics and performance metrics
- IP addresses and request timestamps
1.3 Automatically Collected Information
- Browser type and device information
- Cookies and similar tracking technologies
- Website usage analytics
2. How We Use Your Information
2.1 Service Provision
- Analyze submitted content for spam, toxicity, and sentiment
- Provide API responses and analysis results
- Monitor service performance and reliability
- Process billing and payments
2.2 Service Improvement
- Improve our machine learning models (with anonymized data)
- Enhance API performance and accuracy
- Develop new features and capabilities
2.3 Communication
- Send service notifications and updates
- Provide customer support
- Send billing and account information
3. Data Retention and Storage
3.1 Content Data
- Analyzed content is processed in real-time and not permanently stored
- Content may be temporarily cached for up to 24 hours for performance
- No analyzed content is used for training without explicit consent
3.2 Account Data
- Account information is retained while your account is active
- Usage logs are retained for 12 months for billing and support
- Data is securely deleted upon account termination
3.3 Security Measures
- All data is encrypted in transit and at rest
- Access controls limit data access to authorized personnel
- Regular security audits and monitoring
- SOC 2 Type II compliance (when applicable)
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information.
4.1 Service Providers
- Cloud hosting providers (AWS, Google Cloud, etc.)
- Payment processors for billing
- Analytics and monitoring services
4.2 Legal Requirements
- Comply with applicable laws and regulations
- Respond to valid legal requests
- Protect our rights and prevent fraud
5. Your Rights and Choices
5.1 Access and Control
- View and update your account information
- Download your usage data
- Delete your account and associated data
5.2 Regional Rights
- GDPR (EU): Right to access, rectify, erase, and port data
- CCPA (California): Right to know, delete, and opt-out
- Other jurisdictions: Rights as provided by local law
6. Cookies and Tracking
- Essential cookies for service functionality
- Analytics cookies to improve our service (opt-out available)
- No third-party advertising cookies
- Cookie preferences can be managed in your browser
7. International Data Transfers
- Data may be processed in countries where we operate
- Appropriate safeguards ensure data protection standards
- Standard contractual clauses for international transfers
8. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
9. Changes to This Policy
- We may update this policy to reflect changes in our practices
- Material changes will be announced via email or dashboard notification
- Continued use after changes constitutes acceptance
10. Contact Us
For privacy-related questions or to exercise your rights:
- Email: [email protected]
- Contact form on our website
- Dashboard support ticket
11. Data Processing Legal Basis
We process your data based on:
- Contract: To provide our services as agreed
- Legitimate interests: To improve and secure our services
- Consent: For optional features and communications
- Legal obligation: To comply with applicable laws
12. Breach Notification
In the event of a data breach that affects your personal information, we will notify you within 72 hours of discovery and provide details about the incident and our response.